Reference

Legal terms built around your account

We operate pp demo for players in supported regions where local law permits. Your account is yours; we keep your data secure, handle withdrawals with verification steps, and…

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pp demo Legal terms built around your account
REACH US ANYTIME

How to contact us about your legal rights

Team online

Email

Send requests to [email protected]. We aim to respond within 14 business days. Include your account email and the specific request — data export, correction, or deletion.

Live Chat

Open the chat widget in the lobby (lower right). Available Monday–Friday 09:00–17:00 Jakarta time. Our team can walk you through account security, payment verification, or data requests.

Account Settings

Log in to pp demo, go to Settings > Legal & Privacy. You can download a copy of your data, request corrections, or see your transaction history anytime.

SECURITY & TRANSPARENCY

How we handle data, cookies, and account access

Data Encryption

All login credentials and payment details are encrypted in transit using TLS 1.2. Your account password is hashed; we never store it in plain text. Surabaya, Bandung and other regions see the same protection.

Cookies & Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and theme choice. No third-party tracking cookies. Clear your browser cookies anytime to reset your session.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and check transaction limits. Verification takes 1–2 business days; express withdrawals available for verified accounts.

Data Retention

We keep account records, transaction logs and payment details for seven years to comply with local record-keeping rules. After that period, we securely delete your data unless you request otherwise.

Your Data Rights

You can request a copy of all your data, ask us to correct errors, or request deletion where law permits. Contact [email protected] with your account email. Response within 14 business days.

Third-Party Sharing

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions, and only when required by law.

What players ask about pp demo's legal framework

Our complete Terms of Service are available in your account under Settings > Legal & Privacy. You can also email [email protected] to request a PDF copy. We update terms quarterly; you'll receive notice if material changes affect your account.

Yes. All connections to pp demo use encryption (TLS 1.2), so your login and transactions are protected even on public networks. Still, we recommend using a private network where possible and logging out when you leave.

We retain transaction records for seven years. You can download your full history anytime from Settings > Account > Transaction Log. After seven years, we securely delete inactive account data unless you request otherwise.

Yes. Log in, go to Settings > Legal & Privacy, and select 'Request Data Export' or 'Request Account Deletion.' You can also email [email protected] with your account email. We respond within 14 business days.

Contact our support team at [email protected] with your transaction ID and QRIS, GoPay or OVO reference number. We log all payments and can provide proof of withdrawal. Response time is typically 2–3 business days.

Reach out to [email protected] or use live chat Monday–Friday 09:00–17:00 Jakarta time. For formal complaints, provide your account email and a clear description. We aim to resolve issues within 14 business days.

No. We keep your data within pp demo except when required by law or to process payments through DANA, OVO, GoPay and QRIS. We never sell your information or share it with unrelated third parties.

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